FAQs
How can I contact Rocking Black customer service?
If you have any questions or queries about your order or ordering that aren't answered by the information on this page please contact our customer service department at info@rockingblack.com
My store is interested in stocking Rocking Black shirts
If you would like to inquire about Rocking Black shirts wholesale, please use info@rockingblack.com for more information.
What T-Shirt brand do you use?
Check the description box on each product, our shirt choices vary by design.
How long does shipping take?
All orders will be shipped via a Standard Service which takes 4-7 business days. All orders are produced on demand and we do not carry inventory.
How do the shirts fit?
Please check the product descriptions prior to ordering or email us if you would like exact measurements of each garment. The shirts fit true to size unless otherwise noted in the description. We recommend you order your regular size when ordering t-shirts, sweatshirts, and/or hoodies.
What is the return/exchange policy?
All of our sales are final. We do not honor returns or exchanges unless there was an error on our part in the order process which will be determined by our team. If you feel we made an error in your order please use the contact form on our site or email info@rockingblack.com.
Do your sweatshirts come in women's sizes?
All of our sweatshirts come in men's sizes so we recommend going down one size for women's sizing.
Is there a tracking number for my order?
Yes there is a tracking number provided for all orders. They are emailed to you the day the package has processed and shipped. It is sent to the email address provided at purchase. If you cannot find the email we suggest checking your spam folder because sometimes it is sent there.
Why is there no information when clicking on the tracking number provided?
Tracking numbers are provided via email as soon as the postage is printed. We recommend allowing 24 hours for updates in order to give time for the item to be picked up by the postal service and for their system to update.
Do we offer express shipping?
Yes, but that only cuts down on the shipping transit times not the production time. Remember each shirt is printed when ordered.
What shipping carrier do you use?
The shipping carrier we use is USPS or United States Postal Service?
What is your policy on bulk orders and is there a discount?
We offer discounts on of 5% for bulk orders with between 4-11 items and 10% discounts for orders with more than 12 items.
Can we customize the color of the shirt?
Customizing the color of a shirt is possible however; the actual color of the design itself cannot be changed. Please email info@rockingblack.com for further details.
Do you have a location where items can be purchased and/or picked up?
No we do not have a location for customers to pick items up. We produce all orders on demand and in the order they are received from online purchases.
What is the policy if an item is received and it is damaged?
If a customer receives damaged product for whatever reason, please email us at info@rockingblack.com with a picture and description of the damages and we will send a return postage label along with a new item to replace the damaged one.
What is the policy if an item is received and it is the wrong size?
If you receive the wrong item from what you ordered for whatever reason, please email us at info@rockingblack.com with a picture and description of the incorrect item received and we will send a return postage label along with the corrected item to replace the incorrect one.
What is the policy if an item is received and it is not what was ordered?
If you receive the wrong item from what they ordered for whatever reason, please email us at info@rockingblack.com with a picture and description of the incorrect item received and we will send a return postage label along with the corrected item to replace the incorrect one.